Refund Policy

Last updated: 11 November 2026

This policy covers Hushfold Pro and any other Glintside software sold through our reseller, Paddle.

14 days, no questions asked

If you aren't happy with Hushfold Pro, you can get a full refund within 14 days of your purchase. You don't need to give a reason.

How to ask for a refund

• Email hello@glintside.com with your Paddle receipt or the email address you used to buy, or
• Reply to your Paddle receipt email, or find your order at paddle.net and ask Paddle directly.

Paddle, the merchant of record for our orders, sends the refund to the card or account you paid with. Most banks show it within 5 to 10 working days.

What happens to your key

After a refund, your licence key is turned off in a later Hushfold update and Hushfold goes back to the free version. Nothing you saved is lost: every saved chat stays readable, searchable and exportable, and the free backup still includes everything.

After 14 days

After 14 days we may still refund a purchase where Hushfold Pro doesn't work as described and we can't fix it. Email us and we'll look at it. Your rights under the consumer laws of your country are not affected.

Contact

Email hello@glintside.com with any question about a purchase or refund.